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Technology
Innovative Tools Driving Better Care and Outcomes
Empowering providers with seamless communication, patient engagement, and real-time data insights.
VSM’s technology solutions are designed to simplify complex healthcare processes, improve patient interactions, and streamline clinical workflows. From communication platforms to remote patient monitoring, our technology supports providers in delivering high-quality, coordinated care.
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VIRTUAL COMMUNICATIONS PLATFORM (VCP)
Optimizing provider-patient interactions and extending care beyond the clinic.
VSM utilizes advanced communication capabilities, including staffing by credentialed clinical and administrative experts 24/7 (as agreed by the parties). Our Virtual Communications Platform (VCP), in conjunction with the Patient Relationship Management (PRM) system, efficiently identifies patient health issues or other reasons for contact and takes appropriate action. This includes generating system-based messages for physicians or office staff, scheduling office visits, or resolving inbound calls directly.
24/7 Access to Clinical and Administrative Experts
Customized Evidence-Based Protocols for After-Hours Care
Integrated Voice Response / IVR, Automated Messaging, and Online Chat
Appointment Scheduling and Real-Time Communication
Streamlined Emergency Referrals and Next-Day Appointments
The VCP reduces the burden of administrative and lower-level clinical tasks, allowing physicians to focus on complex cases and new patients. It also serves as a cost-saving alternative to traditional answering services, reducing after-hours calls to on-call physicians by handling a higher percentage of inbound calls directly.
For value-based contracts, the VCP plays a critical role in patient engagement and care coordination, minimizing unnecessary trips to the ER or urgent care facilities while improving patient satisfaction and outcomes.
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PATIENT RELATIONSHIP MANAGEMENT SYSTEM (PRM)
Tracking every patient touchpoint to improve care delivery and engagement.
VSM’s PRM system tracks all forms of communication between providers and patients, as well as interactions managed by clinical extenders working on behalf of the provider. This includes text messages, phone calls, emails, and more—creating a comprehensive picture of patient engagement and care needs.
Comprehensive Communication Tracking - Text, Phone, Email
Full Claims History & Care Network Mapping
Customized Patient Preferences & Special Needs Tracking
Performance Analytics to Optimize Patient Engagement
Data-Driven Outreach Strategies Based on Individual Patient Needs
The PRM system enables providers to understand how, when, and why patients engage with their care. This insight is critical for optimizing outreach, closing care gaps, and improving patient outcomes. By using the PRM system, VSM refines engagement strategies based on real-world data—helping providers better connect with their patients and improve care delivery.
Building a patient relationship strategy similar to traditional CRM systems is a key differentiator in the VSM outreach model.
VSM REMOTE PATIENT MONITORING (RPM)
Extending care into the home for continuous health management.
Healthcare often happens outside of clinic walls, frequently managed by untrained family members or the patients themselves. VSM’s Remote Patient Monitoring (RPM) bridges this gap by providing providers with real-time data and insights from patients' homes.
Wearable In-Home Devices - BP Monitors, Glucose Meters, Weight Scales
Real-Time Data Transmission to Care Teams
Chronic Disease Monitoring for High-Risk Patients
Emergency Alerts & Health Event Notifications
Patient Self-Management Tools & Education Resources
VSM’s RPM capabilities allow for proactive care management, early intervention, and continuous monitoring of chronic conditions. Providers can remotely track patient data, identify concerning trends, and intervene before small issues become major health events—ultimately improving patient outcomes and reducing hospital readmissions.